This Privacy Policy describes how RAAH SOLUTIONS and its affiliates (collectively 'we', 'our', 'us') collect, use, share, protect and process your personal data through our platform at raahpharma.com (the 'Platform').

By visiting this Platform, providing your information, or availing any product or service offered on the Platform, you expressly agree to be bound by the terms of this Privacy Policy, the Terms of Use, and applicable service terms. If you do not agree, please do not use or access our Platform.

We do not offer any product or service outside India. Your personal data will primarily be stored and processed in India in accordance with applicable Indian laws.

We collect personal data when you use our Platform, register an account, purchase a subscription, or interact with us. This may include:

• Identity & Contact: Name, mobile number, email address, business name, authorized person details
• Business Details: Drug license numbers (Form 20/21/20B/21B), GST number, business address, business type
• Account Data: Username, encrypted password, subscription plan, billing history
• Usage Data: Pages visited, features used, session duration, IP address, device and browser type
• Transaction Data: Payment references, subscription renewals, plan upgrades

We use your personal data to:

• Provide, maintain, and improve the RAAH PHARMA platform and services
• Process registrations, subscriptions, and account management
• Send critical system alerts — expiry notifications, GST deadlines, compliance reminders
• Generate and deliver GST reports (GSTR-1, GSTR-3B) and pharmacy analytics
• Communicate product updates, feature announcements, and promotional offers
• Investigate fraud, prevent unauthorized access, and ensure platform security
• Comply with legal obligations under Indian pharmacy, GST, and IT laws

We do not sell your personal data. We may share it with:

• Service Providers: Hosting providers, payment processors, SMS/WhatsApp OTP services — only as needed to deliver our services
• Group Companies: Affiliates of RAAH SOLUTIONS for integrated service delivery
• Legal Authorities: Government agencies or law enforcement when required by law, court order, or regulatory authority
• Business Transfers: In the event of a merger, acquisition, or sale of assets, data may be transferred as part of that transaction

We implement industry-standard technical and organizational measures to protect your personal data, including:

• AES-256 Encryption for data at rest and in transit
• HTTPS/TLS for all communications between your browser and our servers
• Two-Factor Authentication (2FA/OTP) for account access
• Role-Based Access Control — staff access data only on a need-to-know basis
• Daily Automated Backups with encrypted storage and disaster recovery procedures

Despite these measures, no internet transmission is 100% secure. Users are responsible for maintaining the confidentiality of their login credentials.

We retain your personal data for as long as your account is active or as required to provide our services. Specifically:

• Active Accounts: Retained for the duration of subscription plus 90 days after expiry
• Billing Records: 7 years (as required under GST and Indian accounting laws)
• Drug Registers: As mandated by the Drugs and Cosmetics Act, 1940

To request account deletion, write to support@raahsolutions.in. Account deletion may be delayed if there are pending disputes, active subscriptions, or legal obligations.

Under applicable Indian privacy laws, you have the right to:

• Access the personal data we hold about your account
• Correct inaccurate or incomplete data through your account profile
• Withdraw consent for marketing communications at any time
• Request deletion of your account data (subject to legal retention requirements)
• Raise a complaint with the IT Grievance Officer

To exercise any of these rights, contact us at support@raahsolutions.in with the subject line 'Data Rights Request'.

RAAH PHARMA subscription fees are non-refundable once the subscription is activated and the platform access is granted. This includes:

• Annual subscription plans (all tiers — Retail and Wholesale)
• Upgrade fees from a lower to higher plan tier
• One-time onboarding or training session fees

For any billing concerns, our support team is available Mon–Sat, 9AM–6PM IST.

We use essential session cookies to maintain your login state and deliver core platform functionality. We also use analytics cookies to understand platform usage patterns and improve the user experience.

You can disable non-essential cookies through your browser settings. Note that disabling all cookies may affect platform functionality such as keeping you logged in.

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or platform features. When significant changes are made, we will notify you via:

• Email notification to your registered address
• In-app notification on your RAAH PHARMA dashboard
• Updated 'Last revised' date at the top of this page

Continued use of the Platform after notification constitutes your acceptance of the updated policy.